Cancellation of all bookings will attract an administration fee of not less than $50.
Cancellations within a forty-eight-hour period will incur a $150 administration fee in addition to the original service or product cost.
Cancellations do not entitle the purchaser to a refund insomuch as is permitted by the ACL (Australian consumer law).
Cancellation advice shall be in writing sent by electronic mail.
Persons who fail to attend their enrolled slot for an event, mentorship program or a class without providing notice to AYR (a ‘no show) shall not be entitled to any refund whatsoever as the ACL permits.
Mentoring workshop sessions provided as part of online or workshop programmes will have to be availed of within 3 weeks of the commencement of the programme in slots of 30 minutes or multiples thereof. No refunds or extensions will be provided for time remaining unused.
Australian Consumer Law entitles all consumers to a refund under some circumstances.
AYR International Pty Ltd incorporates the ACL’s policies into our own refund and cancellation policy.
Where the purchaser (you) has found major fault with the service provided, you are entitled to a full refund. A major fault in delivery of our service occurs if the service was:
- provided with an unacceptable level of care and skill
- unfit for the purpose you asked for
- not delivered within a reasonable time when there is no agreed end date.
You are NOT entitled to a refund if you:
- changed your mind
- insisted on having a service provided in a particular way, against the provider’s advice
- failed to clearly explain your needs to the provider.
Also, you cannot cancel a service contract or get a refund if the problem was outside the control of the provider.
Where a product or service is cancelled or refunded by AYR International and that product or service has been included in a broader contract for service the refund and/or cancellation applies only to that product or service for which the refund or cancellation request was made. No refund or cancellation granted by AYR International will serve as an intention to waiver any other rights AYR International may still have with the purchaser under any contracts it has with the purchaser. Nor shall any grant of a request for refund or a cancellation of service as described above be deemed as consent by AYR International to frustrate a contract or release the purchaser that made the request from any other obligations which that purchaser may still have under contract to AYR International.
COLLECTION OF IMAGERY AND OTHER PROMOTIONAL MATERIAL
AYR (us/we) reserve the right to collect promotional photographs and other material including, but not limited to, videos, testimonials and other imagery for our own use while you attend any function, tuition, class, lecture or event hosted by AYR or its agents.
Furthermore, in enrolling for and/or attending any such event you (the user/attendee/customer) acknowledge and accept AYR’s absolute right to collect this material. You acknowledge and accept the use by AYR of this material in AYR’s ongoing promotion and marketing without limitation.